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Terms of Service

Last Updated: December 1, 2024

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01 Acceptance of Terms 02 Services Description 03 Eligibility 04 User Accounts 05 Acceptable Use 06 Intellectual Property 07 Privacy Policy 08 Payment Terms 09 Warranties & Disclaimers 10 Limitation of Liability 11 Indemnification 12 Termination 13 Dispute Resolution 14 Governing Law 15 Changes to Terms 16 Contact Information

1. Acceptance of Terms

Welcome to Borealis Security. By accessing or using our website, products, services, applications, tools, and features (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Services.

Important: These Terms constitute a legally binding agreement between you and Borealis Security LLC ("Borealis Security," "we," "us," or "our"). By clicking "I Agree," accessing our Services, or otherwise demonstrating your acceptance, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your agreement to these Terms will be treated as the agreement of that organization. In that event, "you" and "your" refer to that organization.

2. Services Description

Borealis Security provides comprehensive cybersecurity solutions designed to protect businesses and organizations from evolving digital threats. Our Services include, but are not limited to:

  • Managed Security Services (24/7 monitoring and threat response)
  • Security assessments and penetration testing
  • Incident response and digital forensics
  • Cloud security architecture and implementation
  • Compliance consulting (SOC 2, ISO 27001, NIST, HIPAA)
  • Security awareness training and education
  • Vulnerability management and remediation
  • Security Operations Center (SOC) as a Service
  • Custom security software solutions

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of our Services.

3. Eligibility

To use our Services, you must:

  • Be at least 18 years of age or the age of legal majority in your jurisdiction
  • Have the legal capacity to enter into binding contracts
  • Not be barred from using our Services under applicable law
  • Provide accurate, current, and complete information during registration
  • Maintain the security of your account credentials

Organizations must designate authorized representatives who meet the above criteria to act on their behalf.

4. User Accounts

4.1 Account Registration

Some Services require you to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information
  • Choose a strong, unique password and keep it confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use or security breach

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. We strongly recommend:

  • Using multi-factor authentication when available
  • Regularly updating your password
  • Not sharing your account with others
  • Logging out after each session on shared devices

Security Notice: Borealis Security will never ask for your password via email, phone, or any other communication method. Any such request should be treated as fraudulent.

5. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws, regulations, or third-party rights
  • Use our Services to transmit malicious code, viruses, or malware
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt our Services or servers
  • Engage in any activity that could damage our reputation
  • Reverse engineer, decompile, or disassemble our software
  • Use our Services for competitive analysis or benchmarking
  • Resell or redistribute our Services without authorization
  • Use automated systems or software to extract data from our Services
  • Impersonate any person or entity or misrepresent your affiliation

Violation of this Acceptable Use Policy may result in immediate termination of your access to our Services and potential legal action.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, "Content"), are the exclusive property of Borealis Security or our licensors and are protected by United States and international intellectual property laws.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes only. This license does not include any right to:

  • Reproduce, distribute, or publicly display our Content
  • Modify or create derivative works based on our Content
  • Use our Content for commercial purposes without authorization
  • Remove or alter any proprietary notices or labels

6.3 Your Content

You retain ownership of any content you submit to our Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your User Content solely for the purpose of providing our Services to you.

6.4 Feedback

Any feedback, suggestions, or ideas you provide regarding our Services becomes our property, and we may use such feedback without compensation or attribution to you.

7. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, protect, and share your personal information. By using our Services, you consent to our collection and use of your information as described in our Privacy Policy.

We are committed to protecting your privacy and complying with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Health Insurance Portability and Accountability Act (HIPAA) where applicable
  • Other relevant privacy regulations

8. Payment Terms

8.1 Fees and Payment

Certain Services require payment of fees. By purchasing paid Services, you agree to:

  • Pay all applicable fees according to the pricing and payment terms presented at the time of purchase
  • Provide accurate and complete payment information
  • Authorize us to charge your payment method for all fees incurred
  • Pay any applicable taxes, duties, or government charges

8.2 Subscription Services

For subscription-based Services:

  • Subscriptions automatically renew unless cancelled before the renewal date
  • You may cancel at any time, effective at the end of the current billing period
  • No refunds are provided for partial billing periods
  • Price changes will be communicated at least 30 days in advance

8.3 Refund Policy

All fees are non-refundable except:

  • As required by applicable law
  • As specifically stated in a separate agreement
  • In cases of Service failure attributable solely to Borealis Security

9. Warranties and Disclaimers

9.1 Service Availability

While we strive to maintain high availability, we do not guarantee uninterrupted or error-free operation of our Services. We provide our Services "AS IS" and "AS AVAILABLE" without any warranties of any kind.

9.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOREALIS SECURITY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

9.3 Cybersecurity Limitations

While we provide industry-leading security services, no security solution can guarantee 100% protection against all threats. You acknowledge that:

  • Cybersecurity threats are constantly evolving
  • No system is completely immune to breaches
  • Our Services are one component of a comprehensive security strategy
  • You remain responsible for your own security practices

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOREALIS SECURITY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF:

  • The amount you paid us in the twelve (12) months preceding the claim
  • One thousand dollars ($1,000)

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the exclusions and limitations in this section may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Borealis Security and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use or misuse of our Services
  • Your violation of any applicable laws or regulations
  • Your User Content or any content you submit through our Services
  • Your violation of any third-party rights
  • Any breach of your representations and warranties

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

12. Termination

12.1 Termination by You

You may terminate your account and stop using our Services at any time by:

  • Following the account closure process in your account settings
  • Contacting our support team
  • Providing written notice to our legal department

12.2 Termination by Us

We may suspend or terminate your access to our Services immediately, without prior notice or liability, if:

  • You breach any provision of these Terms
  • We are required to do so by law
  • We discontinue the Services
  • Your conduct may harm other users or our reputation
  • You fail to pay applicable fees when due

12.3 Effect of Termination

Upon termination:

  • Your right to access and use our Services immediately ceases
  • We may delete your account and associated data
  • You remain liable for all fees incurred prior to termination
  • Provisions that by their nature should survive termination will remain in effect

13. Dispute Resolution

13.1 Informal Resolution

Before filing a claim, you agree to try to resolve any dispute informally by contacting us at legal@borealissecurity.com. We'll try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 60 days of submission, you or Borealis Security may bring a formal proceeding.

13.2 Arbitration Agreement

You and Borealis Security agree to resolve any claims relating to these Terms or our Services through final and binding arbitration, except as set forth below. The American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules. The arbitration will be held in Anchorage, Alaska, or another mutually agreeable location.

13.3 Exception to Arbitration

Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services or intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described above.

13.4 No Class Actions

You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not permitted.

14. Governing Law and Jurisdiction

These Terms and any dispute arising out of or related to these Terms or our Services shall be governed by and construed in accordance with the laws of the State of Alaska, without regard to its conflict of law principles.

Subject to the arbitration agreement above, any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Anchorage, Alaska, and you hereby consent to personal jurisdiction and venue therein.

15. Changes to These Terms

We may modify these Terms at any time. If we make material changes, we will notify you by:

  • Updating the "Last Updated" date at the top of these Terms
  • Sending an email to registered users
  • Displaying a prominent notice on our website
  • Requiring your acceptance for continued use of certain Services

Your continued use of our Services after any changes indicates your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using our Services.

Tip: We recommend reviewing these Terms periodically to stay informed about any changes. You can subscribe to our legal updates newsletter to receive notifications about important changes to our Terms, Privacy Policy, and other legal documents.

16. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, please contact us:

Borealis Security Legal Department

Email

legal@borealissecurity.com

Phone

+1-907-600-0222

Address

35173 Kenai Spur Hwy
Soldotna, AK 99669

Additional Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Borealis Security regarding our Services.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without your consent.

Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms arising out of causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

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